Questions, answered.
Quick answers for customers starting their first custom garment.
What does made-to-measure mean?
The garment is specified using your measurements and selected style details rather than relying only on a standard size.
How do I take my measurements?
Use the Measurement Guide and the product-specific instructions. A second person can help improve consistency.
Can I customise the design?
Customisation depends on the product. Available options are shown on the relevant product or customisation flow.
How long does a custom order take?
Production and delivery time depend on the garment, production workflow and destination. Publish your live SLA before launch.
Do you ship internationally?
Configure your shipping zones and publish the countries served before launch. International orders may have customs duties or taxes.
What if my garment does not fit?
Publish your final alteration, remake or return process here. Custom garments should have a clearly defined fit-support workflow.